Shipping policy

SHIPPING & DELIVERY POLICY

Urban Crescent produces made-to-order furniture, handcrafted rugs, and ready-to-dispatch fragrance products. Delivery timelines vary by product category.

Furniture Orders (Made to Order)

• Furniture production begins after order confirmation
• Production timelines vary based on design complexity, materials, and custom requirements
• Our team will contact you to confirm specifications and custom details before production begins
• Delivery is scheduled with the customer once production and final quality checks are completed

Rug Orders

• Rugs may be made to order or ready to dispatch, depending on the specific piece
• Applicable timelines are communicated at checkout or during order confirmation
• Each rug undergoes a final inspection prior to dispatch

Fragrance & Ready-to-Dispatch Products

• Fragrance products are ready to dispatch
• Delivery timelines are communicated at checkout or during order confirmation
• Immediate dispatch applies only to products clearly identified as ready items

Payment & Dispatch

• Full payment is required before dispatch for all products
• Dispatch or delivery is initiated based on the product category purchased

Customer Responsibilities

Customers are responsible for ensuring:

• Accurate delivery details
• Clear access routes (where applicable)
• Availability of an authorised recipient at delivery

Inspection at Delivery

• Customers are required to inspect items upon delivery
• Any visible delivery-related concerns must be reported within 24 hours
• Once delivery is accepted, items are considered delivered in good condition

For detailed delivery conditions, risk allocation, and warranty coverage, please refer to our Terms of Service, Warranty & Delivery Conditions.